This Refund and Cancellation Policy (hereinafter referred to as "Policy") governs all purchases made through https://arisahouse.com and any other channels operated by M/s. Arisa House, Guntur (hereinafter referred to as "Arisa House", "we", "us", or "our").
Arisa House is a partnership firm constituted under the Indian Partnership Act, 1932, engaged in the manufacture and retail sale of perishable food items including Sweets, Hots, Pickles, and other allied food products.
Customers (hereinafter referred to as "you" or "your") are strongly advised to read this Policy carefully and in its entirety before placing any order. By completing a purchase with Arisa House, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Policy.
This Policy forms an integral part of our Terms of Service, which are available at https://arisahouse.com/terms. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail.
All products sold by Arisa House are freshly prepared, perishable, and consumable food items. By their very nature, such products cannot be returned, resold, or restocked once they leave our premises. This fundamental characteristic of our product range forms the basis of our no-refund policy.
Customers are encouraged to review product descriptions, ingredient information, allergen disclosures, and applicable shelf life details before placing an order. For any clarification regarding a product prior to purchase, please contact us at support@arisahouse.com or call +91 76589 69737.
Arisa House operates a strict no-refund policy. All sales are final and binding. Once payment has been successfully processed and an order confirmation has been issued, no refund will be provided under any circumstances.
This policy applies without exception to the following situations:
Change of mind or personal preference after the order has been placed Incorrect product selected by the Customer at the time of ordering Dissatisfaction with the taste, texture, appearance, or aroma of the product, as these are inherently subjective in nature Delay in delivery attributable to the courier or logistics partner, or arising from circumstances beyond our control Damage to the product occurring after it has been delivered and accepted by the Customer or their authorised representative Products that have been opened, partially consumed, or stored incorrectly by the Customer Products held, confiscated, delayed, or destroyed by customs authorities or regulatory bodies during international transit Non-delivery arising from an incorrect or incomplete delivery address provided by the Customer Absence of the Customer or their representative at the time of delivery, resulting in a failed delivery attemptWe strongly encourage all Customers to exercise due diligence before confirming a purchase. No exceptions to this policy will be entertained on the grounds listed above.
Notwithstanding the no-refund policy set out in Clause 3, Arisa House will review a complaint solely in the event that a product categorically different from what was ordered has been dispatched by us. This is the only circumstance under which a review may be initiated.
To be eligible for a review under this clause, all of the following conditions must be met:
The complaint must be raised within 24 (twenty-four) hours of the confirmed delivery of the order. The complaint must be submitted in writing to support@arisahouse.com with the subject line "Incorrect Order - [Order Number]". Clear photographic or video evidence must be submitted clearly showing the product received alongside the order confirmation details. The product must be in its original, sealed, and unopened condition at the time of raising the complaint.Upon receipt of a complaint satisfying all the above conditions, Arisa House will investigate the matter at its sole discretion. Where the complaint is verified and found to be valid, the resolution offered will be limited to a replacement of the correct product. No monetary refund will be issued under any circumstances, including in cases of verified incorrect fulfilment.
Arisa House reserves the right to decline any complaint that does not strictly meet the conditions set out in this clause.
Cancellation by the Customer
A Customer may request the cancellation of an order only before the order has entered the preparation or dispatch stage. Once an order has been accepted and processing has commenced, cancellation will not be permitted under any circumstances.
To submit a cancellation request, the Customer must contact Arisa House immediately using one of the following channels:
Email: support@arisahouse.com Phone: +91 76589 69737All cancellation requests are subject to review and will be approved or declined at the sole discretion of Arisa House based on the stage of order processing at the time the request is received. Submission of a cancellation request does not guarantee that the cancellation will be accepted.
Where a cancellation request is approved prior to order processing, any amount paid will be reversed to the original payment method within 7 (seven) to 10 (ten) business days, subject to the processing timelines of the Customer's bank or payment provider. Arisa House shall not be liable for any delays in refund processing attributable to the bank or payment gateway.
Cancellation by Arisa House
Arisa House reserves the right to cancel any order at its discretion, including but not limited to, the following circumstances:
The ordered product is unavailable or out of stock at the time of processing An error in the product listing, description, or pricing was identified after the order was placed The delivery address is outside our serviceable areas Reasonable grounds exist to suspect fraudulent, abusive, or unlawful activity in connection with the order Failure to receive successful payment confirmationWhere Arisa House cancels an order after payment has been received, the full amount paid will be reversed to the Customer's original payment method within 7 (seven) to 10 (ten) business days. Arisa House's liability in such cases shall be limited to the reversal of the amount paid and shall not extend to any incidental, consequential, or other damages.
For orders placed by Customers located outside India, the following additional conditions apply in relation to refunds and cancellations:
All international sales are final. The no-refund policy set out in Clause 3 applies in full to all international orders. Arisa House shall bear no liability for any delay, loss, damage, confiscation, or destruction of products during international transit or at customs. Customers are solely responsible for ensuring that the products ordered are legally permissible for import into their country. Arisa House will not issue any refund in the event that products are seized or rejected by customs authorities. Any customs duties, import taxes, or handling charges levied by the destination country are the sole responsibility of the Customer and are non-refundable by Arisa House. Given extended transit durations, Arisa House recommends that Customers verify the shelf life of products before placing international orders. No refund will be provided on grounds of reduced shelf life during transit.Customers are advised to resolve any payment-related concerns directly with Arisa House before initiating a chargeback or dispute through their bank or payment provider. Raising an unjustified chargeback in respect of a transaction that is governed by this Policy may constitute a breach of these terms and could result in legal action.
In the event of a technical failure during payment resulting in a deduction without a corresponding order confirmation, please contact us immediately at support@arisahouse.com with your transaction details. Such cases will be reviewed and resolved within 7 (seven) business days.
Where a reversal is approved by Arisa House in accordance with this Policy, the following timelines apply:
Credit Cards and Debit Cards: 7 to 10 business days from the date of approval, subject to the issuing bank's processing schedule. UPI and Net Banking: 5 to 7 business days from the date of approval. Other Payment Methods: Timelines will be communicated at the time of approval.Arisa House will not be held responsible for delays in processing that are attributable to the Customer's bank, card issuer, or payment provider. If the amount has not been credited within the stated timeframe, the Customer is advised to contact their bank before reaching out to us.
This Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute arising in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts at Guntur, Andhra Pradesh, India, in accordance with the dispute resolution provisions set out in our Terms of Service.
Arisa House reserves the right to modify, update, or revise this Policy at any time without prior notice. The revised Policy will be published on our website at https://arisahouse.com with an updated effective date. Customers are encouraged to review this Policy before placing each order. Continued use of our services after any revision constitutes acceptance of the updated Policy.
For any questions or concerns regarding this Policy, or to submit a cancellation or complaint, please contact us at:
M/s. Arisa House, Guntur
Door No. 125-153, Hasini Infra Road, Opp. Hosanna Ministries,
Gorantla, Guntur - 522034, Andhra Pradesh, India
Email: support@arisahouse.com
Phone: +91 76589 69737
Website: https://arisahouse.com
