This Privacy Policy describes how M/s. Arisa House, Guntur (hereinafter referred to as "Arisa House", "we", "us", or "our") collects, uses, stores, and discloses personal information from individuals (hereinafter referred to as "Customer", "you", or "your") who visit our website at https://arisahouse.com, place orders, or otherwise interact with us.
Arisa House is a partnership firm constituted under the Indian Partnership Act, 1932, engaged in the manufacture and sale of food items including Sweets, Hots, Pickles, and other allied food products.
This Privacy Policy is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws and regulations.
By using our website or placing an order with us, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree to this Policy, please do not use our website or services.
Arisa House collects personal information that is necessary to process your orders, deliver products, provide customer support, and improve our services. The categories of information we collect include the following:
Information You Provide Directly
Full name Postal and delivery address (including country, for international orders) Email address Mobile number or telephone number Order details and product preferences Payment-related information, such as transaction reference numbers (we do not store card numbers or sensitive payment credentials) Communications you send us via email, WhatsApp, or our website contact formInformation Collected Automatically
When you visit our website, certain information is collected automatically through cookies, web beacons, and similar technologies, including:
Internet Protocol (IP) address Browser type and version Device type and operating system Pages visited and time spent on each page Referring URLs and navigation paths Date and time of accessInformation from Third Parties
We may receive information about you from third-party service providers such as payment gateway partners, logistics and courier partners, and analytics service providers, to the extent necessary to fulfil your order or improve our services.
Arisa House uses the personal information collected for the following purposes:
To process, confirm, and fulfil your orders To arrange delivery of products to your specified address, including through third-party courier and logistics partners To communicate with you regarding your order status, dispatch updates, and delivery confirmations To respond to your queries, complaints, or requests for customer support To send transactional notifications such as order confirmations and payment receipts To comply with applicable legal obligations, including tax and accounting requirements To detect, investigate, and prevent fraudulent transactions or abuse of our platform To improve our website, products, and services based on usage patterns and feedback To send promotional communications, offers, and updates, where you have provided your consent to receive such communicationsWe will not use your personal information for any purpose that is incompatible with the purposes stated in this Policy without first obtaining your consent.
Arisa House processes your personal information on the following legal grounds:
Contract Performance: Processing is necessary to fulfil the order you have placed and to deliver the products purchased. Legal Obligation: Processing is required to comply with applicable tax, accounting, and other statutory requirements under Indian law. Legitimate Interests: Processing is necessary for fraud prevention, platform security, and improving our services, where such interests are not overridden by your fundamental rights. Consent: Where we send you marketing communications or process data beyond the above grounds, we rely on your freely given consent, which you may withdraw at any time.Arisa House does not sell, rent, or trade your personal information to any third party. We may share your information with trusted third parties strictly on a need-to-know basis and for the limited purposes described below:
Courier and Logistics Partners: Your name, delivery address, and contact number are shared with our empanelled courier and logistics service providers for the sole purpose of delivering your order. Payment Gateway Providers: Payment processing is handled by authorised and PCI-DSS compliant payment gateway partners. Arisa House does not access or store your card details or net banking credentials. Technology and Analytics Providers: We may engage third-party service providers to host our website, analyse usage data, or provide technical support. Such providers are contractually bound to process your data only as directed by us and in accordance with applicable law. Legal and Regulatory Authorities: We may disclose your information to government bodies, law enforcement agencies, or courts of competent jurisdiction if required to do so by law, court order, or other legal process. Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred to the successor entity, subject to equivalent privacy protections.We require all third parties to whom we disclose personal information to maintain appropriate technical and organisational safeguards and to use your data only for the specified and lawful purposes for which it was shared.
For Customers placing orders from outside India, your personal information will be processed and stored in India. By placing an order, you consent to the transfer of your personal information to India, where the data protection laws may differ from those of your country of residence.
Arisa House will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
Arisa House uses cookies and similar tracking technologies on our website to enhance your browsing experience and to understand how our website is used. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
Essential Cookies: These are necessary for the basic functioning of our website, including maintaining your session and enabling the shopping cart. Analytical Cookies: These help us understand how visitors interact with our website, including which pages are visited most frequently and where errors occur. This data is used in aggregate form to improve our website. Marketing Cookies: These may be used to display relevant content or promotions to you, based on your browsing behaviour, where you have consented to such use.You may disable or delete cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.
Arisa House retains your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting obligations.
In general, order-related information is retained for a period of 7 (seven) years in accordance with the requirements of the Income Tax Act, 1961, and the Goods and Services Tax (GST) framework. After this period, personal information will be securely deleted or anonymised, unless a longer retention period is required or permitted by applicable law.
Arisa House implements reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include the use of secure socket layer (SSL) encryption for data transmitted through our website, restricted access controls, and data handling procedures aligned with industry standards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are encouraged to use strong passwords and to keep your account credentials confidential.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant regulatory authorities and, where required, the affected individuals, in accordance with applicable Indian law.
Subject to applicable law, you have the following rights in relation to your personal information held by Arisa House:
Right to Access: You may request a copy of the personal information we hold about you. Right to Correction: You may request that we correct any inaccurate or incomplete personal information. Right to Deletion: You may request deletion of your personal information, subject to our legal retention obligations. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal. Right to Object to Marketing: You may opt out of receiving promotional communications from us at any time by contacting us at support@arisahouse.com or by using the unsubscribe link in any marketing email.To exercise any of the above rights, please submit a written request to support@arisahouse.com. We will respond to all legitimate requests within a reasonable period and in any event within 30 (thirty) days of receipt of the request. In certain circumstances, we may require you to verify your identity before processing your request.
Our website may contain links to third-party websites, payment platforms, or social media pages. Arisa House does not control and is not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party website you visit. This Privacy Policy applies solely to information collected by Arisa House through our own website and channels.
Our website and services are not directed at children under the age of 18. Arisa House does not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without appropriate parental consent, please contact us immediately at support@arisahouse.com and we will take steps to delete such information promptly.
Arisa House reserves the right to amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed of how we are protecting your information. Your continued use of our website or services after any revision to this Policy constitutes your acceptance of the updated terms.
In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. Any grievances or complaints relating to the processing of your personal information may be directed to:
Grievance Officer
M/s. Arisa House, Guntur
Door No. 125-153, Hasini Infra Road, Opp. Hosanna Ministries,
Gorantla, Guntur - 522034, Andhra Pradesh, India
Email: support@arisahouse.com
Phone: +91 76589 69737
All grievances will be acknowledged within 48 hours and resolved within 30 (thirty) days of receipt, to the extent reasonably practicable.
For any questions, clarifications, or concerns regarding this Privacy Policy, please contact us at:
M/s. Arisa House, Guntur
Door No. 125-153, Hasini Infra Road, Opp. Hosanna Ministries,
Gorantla, Guntur - 522034, Andhra Pradesh, India
Email: support@arisahouse.com
Phone: +91 76589 69737
Website: https://arisahouse.com
